Refund policy

CANCELLATION, RETURNS & REFUNDS POLICY

Cancellation Policy

KSD Lifescience believes in helping its customers as far as possible and therefore maintains a customer-friendly Cancellation Policy.

Under this policy, cancellation requests will be considered only if the shipment for an order placed through our Website has not yet been dispatched.

Once the shipment has been dispatched, the order cannot be cancelled.

If KSD Lifescience suspects any fraudulent transaction or any transaction that violates the Terms and Conditions governing use of the Website, KSD Lifescience reserves the right, at its sole discretion, to cancel such orders with or without prior notification.

Cancellation Before Shipment

If the order or product you wish to cancel has not yet been shipped, you may contact our Customer Support team:

Email: info@ksdlifescience.com
Phone: +91 7800507100

Customer Support Days: Monday to Saturday
Timing: 9:00 AM to 6:00 PM

In such cases, the order will be cancelled and the applicable refund will be processed within 2–5 business days after the cancellation request has been approved and processed.

Please note that once your order has been dispatched from our warehouse, it cannot be cancelled.

How Will I Get Refunded for Cancelled Orders and How Long Will It Take?

In the case of cancellation before shipment, KSD Lifescience will process the refund within 2–5 business days after receiving and approving the cancellation request.

For payments made through credit card, debit card, net banking or other prepaid payment methods, the refund will generally be processed to the same account or payment method used for the original transaction.

After the refund has been processed, the bank, payment gateway or financial institution may take an additional 2–3 business days to reflect the amount in your account.

What Happens If I Used a Discount Voucher or Coupon?

Discount vouchers and applicable promotional coupons are intended for one-time use only.

If an order is cancelled after a voucher or coupon has been applied, the voucher or coupon may still be treated as used and may not be reinstated or reissued.

RETURNS, REPLACEMENTS AND REFUNDS

How Do I Return an Order Purchased from KSD Lifescience?

KSD Lifescience offers customers a return facility under which you may raise a return request for an eligible product within 5 days from the date of delivery.

If you receive a defective product, you must raise a return request within 5 days from the date of receiving the product.

Partial returns may also be accepted, meaning you may request a return for one or more eligible products from your order.

Subject to verification and the conditions stated in this Policy, eligible products returned within the permitted return period may qualify for a refund or replacement.

Steps to Raise a Return or Exchange Request

Step 1:
Contact our Customer Support team at:

Email: info@ksdlifescience.com

You must contact us within 5 days of receiving your order.

Step 2:
Provide the following information:

  • Order ID
  • Reason for return/refund/replacement
  • Clear image of the product
  • Image showing the batch number
  • Copy or image of the invoice
  • Any additional photographs or videos requested by our support team

Step 3:
Where reverse pickup is available and your request is approved, the product may be collected within approximately 4–7 business days after approval of your request.

Refund or replacement will be initiated only after the returned product has been received and verified by KSD Lifescience.

The product must be returned in its original packaging with:

  • Original seals intact
  • Labels intact
  • Barcodes intact
  • Original outer packaging
  • Applicable accessories
  • Complimentary products or gifts, where applicable

Under What Conditions Will a Return Not Be Accepted?

A return request may not be accepted under the following circumstances:

  • The product is returned without its original packaging.
  • Price tags, outer packaging, freebies or accessories are missing.
  • The original packaging has been damaged by the customer.
  • The product's serial number, batch details or identifying information has been tampered with.
  • The composition or contents of the product have been altered.
  • The return request is initiated after 5 days from the date of delivery.
  • The product being returned was provided as a free or complimentary product.
  • The product has been excessively used or consumed.
  • The returned product does not match the product originally supplied.
  • Required evidence or information relating to the claim is not provided.

What Should I Do If I Receive a Damaged or Incorrect Product?

KSD Lifescience takes reasonable care in the procurement, storage, packing and dispatch of its products.

We work with logistics service providers to help ensure that products reach customers in good condition.

Shipments may undergo quality checks before leaving our warehouse.

However, in the rare event that a product is damaged during shipment or transit, or you receive an incorrect product, you may request a replacement, return or refund subject to this Policy.

The request must be initiated within 5 days from the date of delivery.

Step 1

Contact our Customer Support team at:

Email: info@ksdlifescience.com

within 5 days of receiving your order.

Step 2

Provide us with:

  • Your Order ID
  • Description of the issue
  • Request for return, replacement or refund
  • Clear images or video of the product
  • Copy or image of the invoice
  • Clear photograph or video showing the product's batch details

Without sufficient visual evidence and batch details, we may be unable to process your request.

If the Product Is Leaking or Damaged

Please provide clear photographs or videos showing:

  • The damaged or leaking product
  • Leakage or spillage, if any
  • Inner packaging
  • Outer packaging
  • Shipping box or package
  • Product label and batch details

If the Product Seal Is Tampered With

Please provide clear photographs or videos showing the condition of the seal and packaging.

If You Received the Wrong Product

Please provide:

  • Clear images of the product received
  • Product name
  • Product batch details
  • Outer packaging
  • Invoice
  • Order ID

Step 3

Where reverse pickup is available, we may arrange collection within approximately 4–7 business days after your request has been reviewed and approved.

Refunds or replacements will generally be processed only after the returned product has been received and verified.

Products should be returned with their original packaging, seals, labels and barcodes intact, wherever applicable.

Once all required details have been received, our Customer Support team will review your complaint or request.

We generally aim to respond within approximately 3 business days.

If an exchange is approved, you will be informed and a reverse pickup may be arranged where applicable.

If a refund is approved, the refund will generally be processed within 2–5 business days, after which your bank or payment provider may require additional time to reflect the amount.

Do I Have to Return the Free Gift When Returning a Product?

Yes.

If a free or complimentary gift was supplied as part of the original order, it must also be returned along with the product.

The free gift should be returned with:

  • Original packaging
  • Seals intact
  • Labels intact
  • Barcodes intact

Failure to return an associated free gift may affect eligibility for a complete refund or replacement.

Can I Return Part of My Order?

Yes.

If your order contains multiple products, you may initiate a return or refund request for an individual eligible product.

However, every product being returned must meet the conditions specified in this Policy.

The returned product should include:

  • Original packaging
  • Seals
  • Labels
  • Barcodes
  • Accessories, where applicable
  • Complimentary gift or product supplied with that particular item

How Will I Get Refunded for Returned Orders and How Long Will It Take?

In the case of an approved return and refund, KSD Lifescience will generally process the refund within 2–5 business days from the date the returned product has been received and successfully verified at our warehouse.

Credit Card, Debit Card and Net Banking Payments

For payments made by credit card, debit card or net banking, the refund will generally be processed to the same account or payment method from which the original payment was made.

The refund will normally be initiated within 2–5 business days after the product has been received and verified.

Your bank or payment service provider may take an additional 2–3 business days, or longer depending on its internal processing timelines, to reflect the amount in your account.

Cash on Delivery Transactions

For eligible Cash on Delivery (“COD”) refunds, KSD Lifescience may request valid bank account details from the customer.

The refund may then be processed through bank transfer.

Refund processing will generally begin within 2–5 business days after:

  1. The returned product has been received and verified; and
  2. The required bank details have been received from the customer.

The bank may require an additional 2–3 business days to reflect the amount in the customer's account.

REFUND POLICY

Refunds may be applicable in the following circumstances:

A. Cancellation Before Shipment

Where an eligible order is cancelled before it has been dispatched.

B. Undelivered Orders

Refunds may also be considered where:

  • The customer refuses to collect the delivery;
  • The customer is unavailable during the permitted delivery attempts made by the logistics partner; or
  • The delivery address provided is incorrect, incomplete, unreachable or otherwise non-serviceable.

In such cases, the refund will generally be processed only after the product has been returned to KSD Lifescience by the logistics provider and verified.

Refund Method

All refunds will normally be processed based on the original method of payment used to place the order.

For orders paid using credit or debit cards, eligible refunds will generally be credited back to the same card or associated account.

For orders paid using net banking, the refund will generally be credited back to the same bank account.

Where the shipment has already entered the logistics network, the refund may be initiated only after KSD Lifescience receives the returned shipment from the logistics provider.

Depending on the payment method, bank and payment gateway, it may take approximately 5–7 business days or longer for the refunded amount to appear in your account or statement.

NOTIFICATION OF CHANGES TO THE CANCELLATION, RETURNS AND REFUNDS POLICY

KSD Lifescience periodically reviews this Cancellation, Returns and Refunds Policy to help ensure that it remains current and accurate.

Any future amendments or changes to this Policy may be published on this page.

KSD Lifescience reserves the right to change, modify or update this Policy at any time.

Unless otherwise stated, changes will become effective immediately after being published on the Website.

Customers are encouraged to review this Policy periodically to remain informed of any updates.

CONTACT INFORMATION

If you have questions regarding:

  • Order cancellation
  • Returns
  • Refunds
  • Replacement requests
  • Damaged products
  • Incorrect products
  • Customer support

please contact us at:

KSD Lifescience

Address:
DSS 21, Suncity Business Centre
In front of FRD Gym
Sector 35, Suncity Township-I
Rohtak, Haryana – 124001
India

Email: info@ksdlifescience.com

Phone: +91 7800507100

Customer Support Hours:
Monday to Saturday
9:00 AM to 6:00 PM

KSD Lifescience will review customer concerns on a case-by-case basis and make reasonable efforts to resolve eligible requests in accordance with this Policy.