Shipping policy

SHIPPING & DELIVERY POLICY

KSD Lifescience is committed to delivering products to our customers in perfect condition. We have partnered with trusted logistics providers and use high-quality, rigorously tested packaging materials sourced from reliable vendors to help ensure the safe delivery of our products.

Shipping Charges

A flat shipping fee of ₹99 will be applicable on orders below ₹599.

Delivery is free for orders of ₹600 or more.

How Does the Delivery Process Work?

Once your order is processed, our team performs a thorough quality inspection to ensure that the products are in perfect condition.
After the quality check, the products are securely packed and handed over to our trusted logistics partner.
Our logistics partner will deliver the order to the shipping address provided by you. If they experience any issue while attempting delivery, they may contact you directly to resolve the matter.

Important Notes

All products, including complimentary or free gifts where applicable, will be shipped with an invoice to the address provided during checkout.

While we aim to ship all products in an order together, certain circumstances may require items to be shipped separately.

How Are Products Packaged?

Each product is individually packed with appropriate protective material to help prevent damage during transportation.

Fragile items, such as bottles, are provided with an additional layer of protection.

Products are then securely packed in sturdy cardboard boxes or other appropriate shipping packaging to help ensure they reach you in good condition.

KSD Lifescience takes responsibility for damage to products occurring during transit, subject to verification and the applicable return, refund or replacement policy.

Where Do We Ship?

KSD Lifescience ships across India, covering most serviceable PIN codes.

Availability of delivery services in specific locations may change depending on updates from our logistics partners.

Customers may check delivery availability by entering their PIN code on the relevant product page or during checkout, where this facility is available.

Can I Track My Order?

Yes. Once your order has been dispatched, you may receive a confirmation email, SMS, WhatsApp notification or other communication containing tracking information.

Tracking information may include:

Courier or logistics company name
Tracking or AWB number
Tracking link
Current delivery status

Registered customers may also be able to log in to the “My Account” section of our Website to track their orders where this functionality is available.

Delivery Timelines

Orders are generally dispatched within 24 hours of placement, subject to product availability, order verification, payment confirmation and operational conditions.

Delivery usually takes approximately 2–7 days, depending on your delivery location.

While KSD Lifescience makes reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

Such circumstances may include:

Courier delays
Weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Strikes
Remote delivery locations
Incorrect or incomplete delivery information
Other unforeseen circumstances

KSD Lifescience shall not be responsible for delays caused solely by circumstances beyond its reasonable control.

Delivery Timing

Our logistics partner may contact you before or during the delivery attempt to confirm your availability or obtain directions.

Please ensure that the mobile number provided at the time of placing your order is accurate and accessible.

If delivery is unsuccessful after three attempts, the shipment may be returned to our warehouse.

Customers are therefore requested to remain available to receive delivery calls and the shipment within the expected delivery period.

Shipping Charges

A shipping fee of ₹99 applies to orders below ₹599.

Free shipping is available on orders of ₹600 or more.

No additional standard shipping charges will be collected beyond the shipping amount displayed and accepted during checkout unless otherwise clearly communicated before confirmation of the order.

Delivery Information

If no one is available at the delivery address when delivery is attempted, the logistics partner may make additional delivery attempts.

Up to three delivery attempts may be made depending on the courier partner and delivery location.

Customers may contact our customer service team for assistance regarding delivery or rescheduling.

Any request to reschedule a delivery may remain subject to the policies and operational capabilities of the relevant logistics provider.

Damaged Products During Transit

If your order arrives damaged, leaking, broken or otherwise affected during transportation, please contact KSD Lifescience as soon as possible.

Customers may be requested to provide:

Order number
Photographs or videos of the damaged product
Photographs of the outer packaging
Shipping label or invoice
Details of the issue

After verification, KSD Lifescience will review the matter in accordance with its applicable return, replacement and refund policy.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

KSD Lifescience shall not be responsible for delays or failed deliveries resulting from:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect mobile number
Customer unavailability
Refusal to accept delivery

Where possible, our customer service or logistics partner may attempt to contact you to resolve the issue.

Updates to Our Shipping Policy

KSD Lifescience may periodically update this Shipping and Delivery Policy to maintain accuracy and reflect changes in our logistics, shipping practices, pricing or operational requirements.

Any changes will be reflected on this page and will become effective upon publication unless otherwise specified.

Customers are encouraged to periodically review this Shipping and Delivery Policy for updates.