Terms of service
Welcome to the website of KSD Lifescience (“Website”). KSD Lifescience is responsible for the operation of this Website and its associated products and services.
KSD Lifescience
DSS 21, Suncity Business Centre,
In Front of FRD Gym, Sector 35,
Suncity Township-I, Rohtak,
Haryana – 124001, India
Email: info@ksdlifescience.com
Phone: +91 7800507100
Your use of the Website is governed by the following Terms and Conditions (“Terms of Use”) along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together referred to as the “Policies”), as modified and amended from time to time.
By accessing, browsing or otherwise using the Website from a computer, mobile phone or other device, including for making a purchase on the Website, you agree to be bound by these Terms of Use and the Policies, whether you have read them or not.
The Website is intended primarily for your personal and non-commercial use and information. If you do not agree with these Terms of Use and Policies, KSD Lifescience requests that you do not use the Website.
KSD Lifescience reserves the right to change, modify, add or remove portions of these Terms of Use and the Policies at any time, without prior written notice and at its sole discretion.
It is your responsibility to periodically review these Terms of Use and Policies for updates or changes. Any modification shall become effective immediately upon being posted on the Website.
Your continued use of the Website following the posting of any changes shall constitute your acceptance of those revisions.
As long as you comply with these Terms of Use and Policies, KSD Lifescience grants you a personal, non-exclusive, non-transferable and limited privilege to access and use the Website.
ELIGIBILITY
You must be competent to contract within the meaning of the Indian Contract Act, 1872.
Persons who are legally incompetent to contract, including undischarged insolvents, are not eligible to use the Website.
If you are under the age of 18 years, you may use the Website only under the supervision of a parent or legal guardian, or your parent/legal guardian may transact on your behalf.
If you browse or use the Website on behalf of another person, you represent that you have the authority to bind that person to these Terms of Use and Policies.
If that person refuses to be bound by these Terms of Use and Policies, you agree to accept liability for any harm caused by wrongful use of the Website resulting from such access or use.
ACCOUNT AND REGISTRATION
For placing an order, you may register and log in to the Website or place an order as a guest user where such functionality is available.
You may also contact our customer service team for assistance with placing an order.
If you register an account on the Website, you are responsible for maintaining the confidentiality of your username and password and for all activities conducted through your account.
You agree to immediately inform KSD Lifescience of any unauthorised use of your account or any other security breach relating to your account.
As part of the registration and purchasing process, KSD Lifescience may collect personally identifiable information including, but not limited to:
First and last name, email address, mobile phone number, age, gender, occupation, education, postal address and other information required for processing orders, providing services or communicating with you.
KSD Lifescience may also collect information regarding your interaction with the Website, including pages visited, links clicked and Website usage information.
You are responsible for keeping your registration and account details current and accurate.
By using the Website, you may choose to receive promotional offers, updates and newsletters from KSD Lifescience where applicable.
KSD Lifescience shall use and store personal information only for legitimate business, transactional, administrative and other permitted purposes and in accordance with its Privacy Policy.
KSD Lifescience does not store your complete credit/debit card information or CVV number when payments are processed through third-party secured payment gateways.
ORDERS AND ACCEPTANCE
All information, products and services displayed on the Website do not constitute an offer to sell.
An order placed by you constitutes an offer to purchase the selected product(s) under these Terms of Use at the price displayed, including applicable taxes, delivery charges and other charges.
KSD Lifescience reserves the right to accept or reject your order for any reason, including but not limited to:
- Product unavailability
- Pricing errors
- Product-description errors
- Payment-related concerns
- Suspected fraudulent transactions
- Technical errors
- Regulatory or compliance requirements
This right applies whether or not your order has been confirmed and/or payment has been received.
If KSD Lifescience cancels an order for which payment has already been received, the applicable amount shall be refunded in accordance with our refund policy.
Before placing an order, you should carefully check and verify the product description.
By placing an order for a product, you agree to be bound by the conditions of sale specified in the product description and these Terms of Use.
Prices and availability of products may change without prior notice.
KSD Lifescience reserves the right to revise, discontinue or cease making any product available at any time.
If KSD Lifescience is unable to fulfil an order due to product unavailability, you may be notified by email, phone or another communication method and the affected order may be cancelled.
KSD Lifescience shall not be liable for damages arising solely from cancellation caused by product unavailability, subject to applicable law.
PERSONAL AND NON-COMMERCIAL USE
KSD Lifescience grants you a limited, non-exclusive and non-transferable licence to access and make personal and non-commercial use of the Website.
You may not download, copy, reproduce, modify or commercially exploit any portion of the Website except as expressly permitted by KSD Lifescience or applicable law.
Unless otherwise expressly permitted in writing, products purchased from the Website are intended for personal use and may not be resold commercially.
KSD Lifescience reserves the right to suspend or discontinue accounts that violate these Terms of Use.
ACCOUNT SECURITY
You are solely responsible for maintaining the confidentiality of your account credentials and restricting access to your computer, mobile phone and other devices.
You accept responsibility for activities conducted using your account and password.
If you suspect unauthorised access or misuse, you should immediately contact KSD Lifescience using the contact information provided below.
If KSD Lifescience detects or reasonably suspects a security breach, it may request that you change your password or may temporarily or permanently restrict or suspend your account, subject to applicable law.
KSD Lifescience reserves the right to refuse service or terminate or restrict accounts where these Terms of Use have been violated or where necessary to protect KSD Lifescience, its users or its services.
USER CONTENT AND CONDUCT
You are responsible for any content you upload, submit, post, email or otherwise transmit through the Website.
You shall not upload, publish, host, transmit, display, modify, update or share content that is unlawful, defamatory, obscene, pornographic, threatening, abusive, discriminatory, harmful or otherwise prohibited by applicable law.
You shall not interfere with another person's use or enjoyment of the Website.
You shall not violate or attempt to violate the security of the Website.
You agree not to use any device, software, code, automated process or routine to interfere or attempt to interfere with the proper operation of the Website.
PRODUCT RECOMMENDATIONS AND HEALTH INFORMATION
Any recommendation, information or content provided through the Website is provided for general informational purposes and convenience.
Such information does not constitute medical advice, diagnosis or treatment and should not be treated as a substitute for advice provided by a qualified healthcare professional.
Individual responses to supplements, foods, health products or other products may vary.
Before consuming or using any product, you should carefully review its ingredients, warnings, instructions, recommended usage and other information displayed on the label or packaging.
If you have a medical condition, are pregnant or breastfeeding, are taking medication, have known allergies or have any concerns regarding the suitability of a product, you should consult a qualified medical professional before using it.
To the fullest extent permitted by applicable law, KSD Lifescience shall not be responsible for adverse reactions caused by misuse, undisclosed allergies, failure to follow product instructions or use contrary to professional medical advice.
ACCURACY OF INFORMATION
You agree to provide true, accurate, current and authentic information whenever information is requested from you by KSD Lifescience.
KSD Lifescience reserves the right to verify information provided by you.
If information is discovered to be false, misleading or materially inaccurate, KSD Lifescience may reject registration, cancel orders, restrict access or discontinue services, subject to applicable law.
You authorise KSD Lifescience to contact you regarding transactions, orders, payments, deliveries, accounts and related services.
COMPLAINTS
Customers are encouraged to report any issue relating to an order as soon as possible after delivery.
Unless otherwise provided under applicable law or another policy available on the Website, complaints concerning an order should ordinarily be raised within 7 days of delivery.
PRODUCT WARRANTIES
Products may be subject to warranties provided by their respective manufacturers, distributors or suppliers, where applicable and stated on the packaging or product documentation.
To the fullest extent permitted by law, KSD Lifescience disclaims warranties that are not expressly provided, including implied warranties of merchantability, non-infringement and fitness for a particular purpose.
KSD Lifescience shall not be responsible for loss arising from product misuse, abuse, unauthorised modification, improper product selection, failure to follow instructions or use contrary to applicable warnings.
To the fullest extent permitted by applicable law, KSD Lifescience shall not be liable for indirect, consequential, incidental, punitive or special damages arising from the use of the Website or products.
PRODUCT DESCRIPTION
KSD Lifescience attempts to describe products displayed on the Website as accurately as reasonably possible.
However, KSD Lifescience does not warrant that product descriptions, colours, images, information or other Website content are always complete, reliable, current or error-free.
The Website may contain typographical errors, inaccuracies or omissions.
Product photographs and illustrations displayed on the Website are indicative and may vary from the actual product.
KSD Lifescience makes reasonable efforts to represent product colours accurately. However, colour appearance may vary depending on the display, monitor, device and settings used by you.
KSD Lifescience reserves the right to correct, modify or update information, errors, inaccuracies or omissions at any time, including after an order has been submitted.
Such errors or corrections may relate to product descriptions, prices, availability, specifications and other information.
Certain products may be manufactured using naturally sourced ingredients.
Natural raw materials can vary depending on seasonal and environmental conditions. Consequently, characteristics such as colour, taste, texture, aroma or sedimentation may vary between batches while remaining within applicable product specifications.
KSD Lifescience provides general product information for informational purposes.
Information provided on the Website is not intended to constitute personalised medical advice, diagnosis or treatment.
For specific medical conditions or concerns, consult a qualified healthcare professional.
Any reliance upon general information provided on the Website is at your own discretion and risk.
PRICING
Unless otherwise specified, products listed on the Website may be sold at or below their applicable Maximum Retail Price (“MRP”).
Prices displayed for products shall include applicable taxes unless specifically stated otherwise.
The price applicable when your order is placed and confirmed shall generally be the price charged for that order, subject to correction of manifest pricing errors and applicable law.
During checkout, you should verify the complete amount payable before submitting your order.
The Website shall display the applicable product price, taxes, delivery fees and other applicable charges before the order is confirmed.
Where Cash on Delivery (“COD”) is available and selected, you shall be responsible for paying the complete amount due when accepting delivery.
PAYMENT
While placing an order, you may choose from the payment methods made available on the Website.
You undertake to use payment information that you are lawfully authorised to use.
Payments may be processed by third-party payment gateways and financial institutions using their respective security processes.
KSD Lifescience shall not be liable for unauthorised use of your debit card, credit card, UPI account, banking details or other payment instruments where such unauthorised use occurs outside KSD Lifescience's reasonable control.
Any allegation of fraudulent use may also be subject to the procedures, rules and terms of the relevant bank, payment gateway or financial institution.
CANCELLATION, REFUNDS AND RETURNS
An order may be cancelled before it is dispatched, subject to the status of the order and the Cancellation, Refund and Return Policy applicable at that time.
Self-Cancellation
Where the functionality is available:
- Go to My Account > Orders on the Website.
- Select the relevant order.
- Select the available cancellation option.
- Provide the requested cancellation reason and information.
You may also contact KSD Lifescience Customer Service:
Email: info@ksdlifescience.com
Phone: +91 7800507100
If cancellation is no longer available through your account, the order may already have been processed or dispatched.
Please contact Customer Service for further assistance.
Returns, replacements and refunds shall be handled in accordance with the Cancellation, Refund and Return Policy published on the Website and applicable consumer laws.
SHIPPING AND DELIVERY
KSD Lifescience shall arrange or facilitate logistics for delivery of products ordered through the Website.
At the time of placing an order, an estimated delivery timeframe may be provided depending on the delivery location, product availability and logistics service.
Once an order is shipped, tracking information may be provided where available.
KSD Lifescience shall make reasonable efforts to deliver orders within the estimated timeframe.
However, deliveries may be delayed due to circumstances outside reasonable control, including:
- Courier delays
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Strikes
- Transportation interruptions
- Incorrect delivery information
- Remote delivery locations
- Other force majeure circumstances
Please refer to the Shipping and Delivery Policy displayed on the Website for additional details.
INTELLECTUAL PROPERTY RIGHTS
The KSD Lifescience name, logo, trademarks, trade names, product names, service names, design marks, packaging elements, graphics and slogans are intellectual property belonging to KSD Lifescience and/or their respective lawful owners.
KSD Lifescience reserves all applicable intellectual property rights relating to text, software, products, processes, technology, graphics, photographs, videos, designs and other material displayed on the Website.
Access to the Website does not grant any user ownership or licence rights over KSD Lifescience's intellectual property except for the limited right to access and use the Website in accordance with these Terms of Use.
Copying, reproducing, modifying, republishing, distributing, transmitting, commercially exploiting or storing Website content without prior written permission from KSD Lifescience is prohibited except where permitted by law.
You may download or copy limited Website content solely for your personal, non-commercial use where such activity is permitted.
No right, title or ownership interest in downloaded or copied material is transferred to you.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The Website is provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, KSD Lifescience makes no representation or warranty, express or implied, concerning the uninterrupted availability, accuracy, completeness or reliability of the Website or its content.
You acknowledge that use of the Website is at your own risk.
KSD Lifescience does not warrant that Website content will always be free from inaccuracies, errors or omissions.
Product images are indicative and actual products may vary in size, colour, packaging, appearance or other characteristics.
KSD Lifescience does not warrant that the Website, server, communications or emails will always be free of viruses or other harmful components.
KSD Lifescience shall not be liable for damages caused by events or circumstances outside its reasonable control.
Access to the Website may occasionally be interrupted because of:
- Internet-service interruptions
- Telecommunications failures
- Server problems
- Maintenance
- Cybersecurity incidents
- Technical faults
- Third-party service failures
- Other circumstances beyond reasonable control
To the fullest extent permitted by applicable law, KSD Lifescience and its employees, directors, officers, affiliates, partners, service providers and licensors shall not be responsible for loss arising from:
a. Business interruption
b. Access delays or interruptions
c. Data loss, theft, corruption or unauthorised modification
d. Third-party links or external websites
e. Viruses, system failures or technical malfunctions
f. Inaccuracies or omissions in Website content
g. Events outside KSD Lifescience's reasonable control
KSD Lifescience does not guarantee that every defect or error will be corrected immediately.
To the fullest extent permitted by applicable law, KSD Lifescience shall not be responsible for indirect, special, punitive, incidental or consequential damages, including loss of profits, arising out of your use of the Website.
Nothing in these Terms of Use excludes or limits any liability that cannot lawfully be excluded under applicable law.
TERMINATION
These Terms of Use remain effective unless terminated by you or KSD Lifescience.
You may terminate your acceptance of these Terms of Use by discontinuing use of the Website.
KSD Lifescience may restrict or terminate your access to the Website where permitted by law, including where these Terms of Use have been violated.
Upon termination, any provisions that by their nature should survive termination shall continue to remain effective.
Termination shall not cancel your obligation to pay amounts due for products already ordered or affect liabilities that arose before termination.
INDEMNITY
To the fullest extent permitted under applicable law, you agree to indemnify and hold harmless KSD Lifescience, its employees, directors, officers, agents, affiliates, partners, licensors, successors and assigns against claims, liabilities, damages, losses, costs and expenses arising from:
- Your breach of these Terms of Use
- Your violation of applicable laws
- Your misuse of the Website
- Your infringement of intellectual property or other third-party rights
- Content uploaded or submitted by you
- Fraudulent or unlawful activity conducted through your account
This provision shall survive expiration or termination of these Terms of Use.
VARIATION OF TERMS OF USE
KSD Lifescience may modify these Terms of Use from time to time.
The latest version of the Terms of Use shall be made available on the Website.
KSD Lifescience reserves the right to update, change or replace portions of these Terms of Use by publishing an updated version on the Website.
You are responsible for periodically checking the Website for changes.
Your continued use of the Website after changes are posted constitutes acceptance of those changes.
PRIVACY POLICY
KSD Lifescience recognises the importance of safeguarding personal information and may maintain a Privacy Policy governing the collection, processing, use, retention and protection of personal data.
The Privacy Policy, together with these Terms of Use and other applicable Policies, governs your use of the Website.
By continuing to use the Website, you acknowledge that you have read and accepted the applicable Privacy Policy and other Policies.
Personal information shall be handled in accordance with applicable law and the Privacy Policy maintained by KSD Lifescience.
GOVERNING LAW AND JURISDICTION
These Terms of Use shall be construed and governed in accordance with the laws of India.
Subject to applicable law, disputes arising out of or relating to these Terms of Use or use of the Website shall be subject to the jurisdiction of the competent courts at Rohtak, Haryana, India.
KSD Lifescience reserves the right to seek appropriate interim, provisional or injunctive relief from a competent court where necessary to protect its intellectual property, confidential information or other legal rights.
GENERAL
These Terms of Use, together with the Policies referred to herein, constitute the agreement between you and KSD Lifescience concerning your use of the Website.
They supersede prior communications or representations relating specifically to your use of the Website to the extent permitted by law.
KSD Lifescience reserves the right to modify these Terms of Use and Policies by publishing updated versions on the Website.
Your continued use of the Website following publication of changes constitutes acceptance of the revised Terms.
Nothing in these Terms of Use creates an agency, partnership, employment relationship, joint venture or other joint enterprise between you and KSD Lifescience.
Failure by KSD Lifescience to enforce any provision of these Terms at any particular time shall not constitute a waiver of its right to enforce that provision subsequently.
If any provision of these Terms of Use is determined by a competent court or authority to be invalid or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.
Section headings are provided for convenience and shall not independently determine interpretation of these Terms.
For questions regarding these Terms of Use, contact:
Email: info@ksdlifescience.com
Phone: +91 7800507100
CONTACT INFORMATION
Customer Service Desk
KSD Lifescience
DSS 21, Suncity Business Centre
In Front of FRD Gym
Sector 35, Suncity Township-I
Rohtak, Haryana – 124001
India
Email: info@ksdlifescience.com
Phone: +91 7800507100
Customer Service Hours:
Monday to Saturday, 9:00 AM to 6:00 PM
GRIEVANCE REDRESSAL
If you have any grievance, concern or complaint regarding the Website, products, services or an order, please contact KSD Lifescience using the following details:
Principal Geographic Address
KSD Lifescience
DSS 21, Suncity Business Centre
In Front of FRD Gym
Sector 35, Suncity Township-I
Rohtak, Haryana – 124001
India
Email: info@ksdlifescience.com
Customer Care: +91 7800507100